Account and data deletion

Last updated: November 2026

This page explains how to delete your Ethio Viral account and what data remains after deletion. App stores and Facebook sign-in may link here.

Delete your account while signed in

• Sign in at ethio-viral.com.
• Open Profile.
• Scroll to Delete account, type DELETE, and confirm.
• Enter your password if the form asks for it.

Deletion uses POST /account/delete with confirmation DELETE. The API blocks deletion when your wallet still has a balance or a deposit is under review. Spend or withdraw the balance first, or wait until the deposit review finishes.

If you cannot sign in

Email the Support page (WhatsApp or Telegram) or a signed-in support ticket from the address on your account. Include the email you used to register and ask for account deletion. We verify ownership before deleting.

What we delete

• Your Firebase Authentication login for this site.
• Profile fields you added (name, phone, photo).
• API keys tied to the account.
• Preferences stored on our servers for your user id.

What stays and why

• Support tickets and their messages — needed for disputes and support history.
• Order and wallet records — tax, fraud prevention, and delivery disputes.
• Payment references you submitted for top-ups — matched to ledger entries we must keep.

Those records are kept without active marketing use. They are not shown on a new account.

See also /privacy for the full privacy policy.